Onsite Client Service Leader

SPS North America; East Meadow (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Career growth

Learning & development

Recognition programs

Medical benefits

Dental benefits

Vision benefits

401k match

Transit benefits

Tuition discounts

Life insurance

Job summary

SPS is seeking an experienced Client Service Supervisor to lead on-site operations in New York. This role oversees daily service delivery, staff management, and client satisfaction while ensuring adherence to SPS policies.

You will guide teams across sites and act as the primary client contact with the Client Service Manager. Ideal candidates bring 2+ years of office experience, supervisory background, and strong computer skills, with a professional, customer-focused approach and the ability to

Qualifications

• 2+ years of related office experience, hospitality preferred.
• Professional, positive attitude and customer-focused.
• Able to lift up to 40 lbs and perform physical duties.
• Ability to work independently with minimal direction.
• Experience supervising 5–10 employees.
• Strong computer skills and multitasking ability.
• High integrity and ethical conduct.
• Flexible and adaptable to change.

Responsibilities

• Lead and supervise daily lockbox processing activities.
• Monitor adherence to service levels and staff metrics.
• Supervise day-to-day operations across sites.
• Organize and assist in project work.
• Ensure standards and procedures are followed.
• Communicate effectively with team and management.
• Support staffing and schedule planning.
• Train and mentor staff; ensure best practices.
• Analyze monthly metrics and drive improvements.
• Participate in succession planning.

Skills

Office experience

Hospitality experience

Positive attitude

Physical ability

Independence

Supervisory experience

Computer skills

Multitasking

Integrity

Flexibility

Tools

MS Office

Job description

SPS is seeking an experienced Client Service Supervisor to lead on-site operations in New York. This role oversees daily service delivery, staff management, and client satisfaction while ensuring adherence to SPS policies.

You will guide teams across sites and act as the primary client contact with the Client Service Manager. Ideal candidates bring 2+ years of office experience, supervisory background, and strong computer skills, with a professional, customer-focused approach and the ability to