On-Site Client Service Manager - Mailroom & Reprographics

SPS North America, Inc; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Benefits Offered

Job summary

SPS North America, Inc. seeks a Client Service Manager to oversee daily mailroom, shipping, and reprographics at our financial-institution client site in New York. You will lead an on-site team, manage client relationships, and ensure secure, high-quality service delivery with opportunities to leverage AI and automation.

You will develop team members, drive efficiency, and maintain strict security and regulatory standards in a fast-paced environment.

Qualifications

• 5+ years in client services, operations, or facilities with hands-on mailroom/reprographics.
• Prior supervision experience including coaching, scheduling, and performance management.
• Experience managing on-site teams of 5–10 employees.
• Strong knowledge of mailroom operations, shipping, receiving, and document distribution.
• Familiarity with AI-enabled tools and workflow automation.

Responsibilities

• Oversee daily mailroom, shipping/receiving, courier, and reprographics operations.
• Maintain client relationships and lead on-site team performance.
• Drive process improvements using technology, automation and AI.
• Monitor budgets, KPIs, SLAs, and reporting; prepare monthly/quarterly reviews.
• Ensure security, compliance, and risk management across operations.

Skills

Mailroom operations

Team leadership

Client relationship management

Reprographics operations

AI workflow understanding

Microsoft 365

Education

Bachelor's degree in Business Administration

Associate degree in Business or related field

Tools

Print management software

Workflow platforms

Document security tools

Job description

SPS North America, Inc. seeks a Client Service Manager to oversee daily mailroom, shipping, and reprographics at our financial-institution client site in New York. You will lead an on-site team, manage client relationships, and ensure secure, high-quality service delivery with opportunities to leverage AI and automation.

You will develop team members, drive efficiency, and maintain strict security and regulatory standards in a fast-paced environment.