On-Site Care & Scheduling Navigator

Cortica - Neurodevelopmental; San Diego (CA); Presencial; USD 36.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical & Dental

401K with company match

Paid time off

Paid holidays

Life insurance

Disability insurance

Tuition reimbursement

Referral bonus

Descripción de la vacante

Cortica is seeking a full-time Site Care Coordinator in San Diego to optimize client and provider scheduling, serve as a primary contact for families, and collaborate with site leadership across clinical, operational, and shared services to ensure timely, high-quality care.

The role emphasizes on-site presence for managing scheduling processes, addressing concerns promptly, and improving service delivery while maintaining Cortica’s standards of care and family-focused support.

Formación

• 4+ years scheduling experience in ABA services or related field.
• 2+ years in client services related role.
• Strong problem-solving skills.

Responsabilidades

• Guide patients through care pathways, monitor progress and address delays.
• Serve as point of contact for families and streamline communication.
• Keep families informed about wait times for services.
• Create scheduling plans maximizing provider capacity while matching client needs.
• Collaborate with clinical teams to integrate scheduling into care plans.
• Provide scheduling support for contract scheduling, including Schools-related contracts and VBC clients.
• Handle cancellations and provider call-outs by arranging alternatives or rescheduling.
• Forecast PTO impacts and plan to avoid service disruption.
• Manage waitlist to fill slots promptly and optimize resources.
• Record interactions in Salesforce and communicate via phone, email, and SMS.
• Escalate scheduling challenges in a timely manner.

Conocimientos

Scheduling

Client services

Problem solving

Communication

Salesforce

Axon

Smart Scheduling

KPIs

Herramientas

Salesforce CRM

Axon Scheduling

Smart Scheduling

Descripción del empleo

Cortica is seeking a full-time Site Care Coordinator in San Diego to optimize client and provider scheduling, serve as a primary contact for families, and collaborate with site leadership across clinical, operational, and shared services to ensure timely, high-quality care.

The role emphasizes on-site presence for managing scheduling processes, addressing concerns promptly, and improving service delivery while maintaining Cortica’s standards of care and family-focused support.