On-Site Call Center Pro — Patient Support (Temp-to-Hire)

The Plus Group; Pleasant Hill (CA); Sur place; USD 26 000 - 28 000; Plein temps

Résumé du poste

The Plus Group is seeking an experienced on-site Call Center Representative for a health service organization in Pleasant Hill, starting January 2027. Prioritize applicants who apply early; interview process underway.

Candidates should have at least 2 years of phone-based customer service experience, with strong composure handling difficult interactions. This temp-to-hire position requires tracking customer information accurately, resolving technical issues, and maintaining professionalism in

Qualifications

• Minimum 2 years of phone-supported customer service experience.
• Proven ability to manage difficult customers calmly and effectively.
• Strong problem-solving and communication skills.
• Detail-oriented with excellent typing and data entry accuracy.

Responsabilités

• Answer incoming calls and provide high-quality customer support.
• Handle escalated or challenging customer interactions with patience and professionalism.
• Update and maintain customer account information accurately.
• Troubleshoot and resolve customer technical issues promptly.
• Ensure all customer interactions are documented and follow company policies.

Connaissances

Phone support

Customer service

Communication

Problem solving

Typing

Data entry accuracy

Description du poste

The Plus Group is seeking an experienced on-site Call Center Representative for a health service organization in Pleasant Hill, starting January 2027. Prioritize applicants who apply early; interview process underway.

Candidates should have at least 2 years of phone-based customer service experience, with strong composure handling difficult interactions. This temp-to-hire position requires tracking customer information accurately, resolving technical issues, and maintaining professionalism in