Patient Services Call Center Specialist

Tri-Valley Career Center; Pleasanton (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Employer paid health, dental, and vis­

403(B) plan with employer match

Educational reimbursement

12 paid holidays

Paid time off

Employee discounts

Referral bonus program

Job summary

Axis Community Health in Pleasanton, CA is seeking a Call Center Operator to support patient services by transferring calls, verifying insurance eligibility, and coordinating with medical staff to ensure smooth operations.

The ideal candidate will have a High School Diploma, at least one year in medical office duties, excellent telephone etiquette, and strong communication skills in a fast-paced, confidential environment. Experience with Epic and Microsoft Office is a plus.

Qualifications

• High School Diploma or equivalent is required.
• Minimum one (1) year experience with medical office duties is required.
• Appointment scheduling skills is a plus.
• Excellent telephone etiquette is required.
• Proven ability to build relationships with patients and staff and must be service oriented.
• An optimistic personality that sees opportunities, not just problems.
• Proficient in medical terminology.
• Knowledge in OCHIN Epic is a plus.
• Experience with alpha/numerical filing.
• Bilingual fluency in Spanish, Farsi, Hindi, or Mandarin Chinese highly preferred.
• Excellent time management skills to meet goals and objectives.
• Process and deadline driven.
• Ability to multi‑task effectively.
• Able to conduct yourself and answer patient inquiries in a courteous and professional manner.
• Strong analytical, employee relations, and interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Proactive, self‑motivated and able to work independently in a fast‑paced environment as well as on a team with the ability to exercise sound independent judgment.
• Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.
• Ability to establish and maintain positive and professional working relationships.
• Ability to organize and set priorities and be able to adjust priorities quickly as circumstances dictate.
• Must be able to be at work regularly and on time.
• Must be a dynamic self‑starter with demonstrated ability to work independently or in a group setting.
• A can‑do attitude with attention to detail.
• Ability to type a minimum of 35 WPM with minimal errors.
• Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.
• Must be able to use office equipment (i.e. copier, fax, etc.).

Responsibilities

• Transfer and redirect phone calls to appropriate staff and departments.
• Check patient insurance eligibility.
• Have complete knowledge and understanding of clinic operations and procedures.
• Collaborate with medical records, nurse and clinical staff to efficiently handle patient services.
• Provide outstanding customer service to clients and to ensure a positive image for Axis Community Health.
• Participate in staff meetings, and attend other meetings and training events as assigned.
• May be required to perform other related duties, responsibilities, and special projects as assigned.

Skills

Telephone etiquette

Patient relations

Multitasking

Time management

Medical terminology

Excellent writing

Interpersonal skills

Independent work

Confidentiality

Organizational skills

Typing 35 WPM

Microsoft Office

Epic knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Epic (OCHIN)

Job description

Axis Community Health in Pleasanton, CA is seeking a Call Center Operator to support patient services by transferring calls, verifying insurance eligibility, and coordinating with medical staff to ensure smooth operations.

The ideal candidate will have a High School Diploma, at least one year in medical office duties, excellent telephone etiquette, and strong communication skills in a fast-paced, confidential environment. Experience with Epic and Microsoft Office is a plus.