Onsite Call Center Pro: Patient Enrollment & Outreach

Monogram Health Inc; Tempe (AZ); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Flexible paid leave and vacation

401(k) plan with matching

Job summary

Monogram Health is seeking an Onsite Call Center Representative in Tempe to initiate enrollment by educating patients about plan benefits. You will handle high-volume calls, follow scripts, and build rapport while maintaining HIPAA compliance.

On-site role with potential weekend/holiday shifts; strong communication and sales skills are essential. You will work with Salesforce and various EHR platforms to document interactions and support patient care.

Qualifications

• High School Diploma or GED required.
• Experience in sales/telemarketing preferred within healthcare.
• Ability to learn quickly and manage multiple priorities in a fast-paced startup.

Responsibilities

• Make a high volume of outbound and inbound calls to prospective and existing patients.
• Communicate value of Monogram Health to increase enrollment.
• Schedule exams and re-engage patients based on need, overcoming objections.
• Follow HIPAA-compliant procedures and enter data into Salesforce.
• Provide accurate information and build rapport with patients.
• Utilize EHR platforms and multiple screens to support tasks.

Skills

Sales experience

Communication skills

Fast-paced environment adaptability

Education

High School Diploma or GED

Tools

Salesforce

Electronic Health Record systems

Job description

Monogram Health is seeking an Onsite Call Center Representative in Tempe to initiate enrollment by educating patients about plan benefits. You will handle high-volume calls, follow scripts, and build rapport while maintaining HIPAA compliance.

On-site role with potential weekend/holiday shifts; strong communication and sales skills are essential. You will work with Salesforce and various EHR platforms to document interactions and support patient care.