Medical Call Center Agent (Temp, 6 Months)

Axis Community Health; Pleasanton (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

403(b) retirement plan with employer匹配

Educational reimbursement

12 paid holidays

Accrued paid time off

Job summary

Axis Community Health in Pleasanton, CA is seeking a temporary Call Center Operator for a six-month assignment. The role involves transferring calls, verifying patient insurance eligibility, and coordinating with clinical staff to ensure efficient patient services.

The ideal candidate has a high school diploma, at least one year of medical office experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent is required.
• Minimum one year experience with medical office duties is required.
• Appointment scheduling skills is a plus.
• Proficient in medical terminology.
• Knowledge in OCHIN Epic is a plus.
• Experience with alpha/numerical filing.
• Bilingual fluency in Spanish, Farsi, Hindi, or Mandarin Chinese highly preferred.
• Excellent time management and ability to multi-task.

Responsibilities

• Transfer and redirect phone calls to appropriate staff and departments.
• Check patient insurance eligibility.
• Collaborate with medical records, nurse and clinical staff to handle patient services.
• Provide outstanding customer service to clients and maintain a positive image for Axis Community Health.
• Participate in staff meetings and training events as assigned.

Skills

Customer service

Multitasking

Typing 35 WPM

Communication

Education

High School Diploma or equivalent

Tools

EPIC

Microsoft Office

EHR

Job description

Axis Community Health in Pleasanton, CA is seeking a temporary Call Center Operator for a six-month assignment. The role involves transferring calls, verifying patient insurance eligibility, and coordinating with clinical staff to ensure efficient patient services.

The ideal candidate has a high school diploma, at least one year of medical office experience, strong communication skills, and proficiency with Microsoft Office.