Call Center Representative

The Plus Group; Pleasant Hill (CA); Presencial; USD 26.000 - 28.000; Jornada completa

Descripción de la vacante

The Plus Group is seeking an experienced on-site Call Center Representative for a health service organization in Pleasant Hill, starting January 2027. Prioritize applicants who apply early; interview process underway.

Candidates should have at least 2 years of phone-based customer service experience, with strong composure handling difficult interactions. This temp-to-hire position requires tracking customer information accurately, resolving technical issues, and maintaining professionalism in

Formación

• Minimum 2 years of phone-supported customer service experience.
• Proven ability to manage difficult customers calmly and effectively.
• Strong problem-solving and communication skills.
• Detail-oriented with excellent typing and data entry accuracy.

Responsabilidades

• Answer incoming calls and provide high-quality customer support.
• Handle escalated or challenging customer interactions with patience and professionalism.
• Update and maintain customer account information accurately.
• Troubleshoot and resolve customer technical issues promptly.
• Ensure all customer interactions are documented and follow company policies.

Conocimientos

Phone support

Customer service

Communication

Problem solving

Typing

Data entry accuracy

Descripción del empleo

TPG is seeking an experienced on-site Call Center Representatives to join a health service organization in the Pleasant Hill area in January 2027. The early bird catches the worm...We are actively interviewing for this January position and will give priority to those who apply early. The ideal candidate will have a minimum of 2 years of phone-supported customer service experience, with strong skills in handling difficult customer situations while maintaining professionalism and composure.

Responsibilities:

• Answer incoming calls and provide high-quality customer support
• Handle escalated or challenging customer interactions with patience and professionalism
• Update and maintain customer account information accurately
• Troubleshoot and resolve customer technical issues promptly
• Ensure all customer interactions are documented and follow company policies

Qualifications:

• Minimum 2 years of phone-supported customer service experience
• Proven ability to manage difficult customers calmly and effectively
• Strong problem-solving and communication skills
• Detail-oriented with excellent typing
• data entry accuracy
• Experience in a healthcare or service-related environment preferred but not required

Pay Rate: $19-20/hour, temp-to-hire.

Benefits:

• Available on the 1st of the month after the hire date.
• 40 Hours available after 90 days