Part Time Medical Call Center Representative (Remote - California Only)

Marquee Staffing; Los Angeles (CA); Remote; USD 23,000 - 30,000; Part time

Benefits offered by this job

Company equipment provided

Remote work environment

Part-time schedule

Job summary

Marquee Staffing is seeking a remote Customer Service Representative to handle inbound calls, emails, and messages for patients, caregivers, and family members. The role focuses on scheduling, authorizations, portal access, and general inquiries from a home-based setup in California.

The position is part-time (Mon-Fri 8:00 AM–12:30 PM) with company-provided equipment and a remote work environment. Experience in healthcare customer service and CRM/EHR systems is preferred.

Qualifications

• High School Diploma or GED required.
• 2-3 years experience in a high-volume call center.
• Fluency in Spanish is a plus, but not required.

Responsibilities

• Answer incoming phone calls, emails, and contacts in a fast paced call center environment (approx. 75+ calls per day).
• Screen, transfer, resolve and dispose of calls expeditiously.
• Schedule appointments and resolve conflicts or urgent needs per protocols.
• Review, process, schedule and authorize orders; document updates in internal system.

Skills

Call center experience

Customer service

Spanish (preferred)

Education

High School Diploma or GED

Tools

CRM

EHR/EMR

Job description

Healthcare organization is seeking compassionate individuals to join their remote customer care team. The Customer Service Representative will be focused on inbound calls within the remote call center to assist patients, caregivers, and family membres with questions, scheduling, processing authorizations, portal access, general customer inquiry, and additional admin tasks as needed. Equipment: Company provided Laptop, Headset, keyboard, mouse and Monitor Location: Remote, Must be located in California Schedule: Part Time - Monday to Friday 8AM - 12:30PM

Job Overview

Answer incoming phone calls, emails, and contacts in a fast paced call center environment [approx. 75+ calls per day] Screen, transfer, resolve and dispose of calls expeditiously. Effectively schedule of participant's appointments, including trouble-shooting conflicts or urgent needs, communicating with staff, family, providers, etc., and meeting appointment turn-around times as outlined by scheduling protocols Review, process, schedule and authorize orders Ensure timely documentation of all updates and communication is documented within internal system Provide eligibility status and benefit information for participants Address participant and provider inquiries Escalate concerns as needed

Job Requirements

High School Diploma or GED Required 2-3 years experience in a call center environment with high volume in bound and out bound calls Fluency in Spanish is a plus, but not required Customer Service in a healthcare setting is a plus Must have prior experience with CRM or EHR/EMR platform Must have reliable high-speed internet connection at home (will be required to connect company laptop to router.)