Call Center Representative: / Appointment Scheduler

Prestige Staffing; Atlanta (GA); On-site; USD 26,000 - 37,000; Full time

Job summary

Prestige Staffing is seeking a Call Center Representative to join our team. You will handle incoming calls from patients with a focus on accuracy and empathy, schedule appointments, and verify demographics and insurance information.

You will use the EMR system and Microsoft Teams to document interactions while upholding HIPAA standards. The role requires excellent verbal and written communication, strong organizational skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Medical office experience is not required but preferred.
• Knowledge of medical terminology is a plus.
• Experience with EPIC is preferred but not required.
• Professional and friendly telephone presence.
• Strong customer service and interpersonal skills.
• Eagerness to learn and adapt to new processes.
• Ability to work efficiently in a fast-paced environment.
• Team-oriented mindset with a collaborative approach.

Responsibilities

• Respond to patient inquiries professionally and courteously.
• Schedule and manage patient appointments.
• Verify and update patient demographic and insurance information.
• Communicate effectively through the EMR system and Microsoft Teams.
• Accurately document all patient interactions while maintaining strict HIPAA compliance.
• Follow up on patient requests and inquiries in a timely manner.
• Professionally handle and de-escalate patient concerns or complaints.
• Provide exceptional service while maintaining accuracy and attention to detail.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Customer service

HIPAA compliance

Tools

EPIC

EMR system

Microsoft Teams

Job description

Prestige Staffing is seeking a customer-focused, detail-oriented Call Center Representative to join our team to answer incoming calls. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment while providing exceptional service to our patients.

Details

• Mon - Fri 8a - 5p
• Onsite
• Pay - $23/hr.

Qualifications

• Previous medical office experience is not required, but is highly preferred.
• Knowledge of medical terminology is a plus.
• Experience with EPIC is preferred but not required.
• Professional and friendly telephone presence.
• Strong customer service and interpersonal skills.
• Eagerness to learn and adapt to new processes.
• Ability to work efficiently in a fast-paced environment.
• Team-oriented mindset with a collaborative approach to work.

Key Responsibilities

• Respond to patient inquiries professionally and courteously.
• Schedule and manage patient appointments.
• Verify and update patient demographic and insurance information.
• Communicate effectively through the Electronic Medical Record (EMR) system and Microsoft Teams.
• Accurately document all patient interactions while maintaining strict HIPAA compliance.
• Follow up on patient requests and inquiries in a timely manner.
• Professionally handle and de-escalate patient concerns or complaints.
• Provide exceptional service while maintaining accuracy and attention to detail.

What We're Looking For

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• A positive attitude and commitment to helping patients.
• The ability to remain calm, professional, and solution-focused in challenging situations.