On-site Broadband Installation Technician

Astound; Arlington (MA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

401k retirement plan

Insurance options

Paid Time Off

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement program

Employee discount program

Job summary

Astound is seeking a Broadband Technician II in Massachusetts to perform residential installs and disconnects, verify RF and signal levels meet specifications, and provide a positive customer experience.

You will maintain productive routes, communicate with leadership, educate customers on products, and operate a company vehicle safely. The role offers a comprehensive benefits package and opportunities for bonuses.

Qualifications

• High school diploma or equivalent required.
• Entry level with 0 years experience.
• Valid driver's license and satisfactory driving record.
• Knowledge of ladder, hand and power tools.

Responsibilities

• Perform residential installs and disconnects on customer premises.
• Ensure RF and signal levels meet specifications to reduce repeat calls.
• Maintain productive routes with leadership and dispatch; meet safety and time metrics.
• Educate customers on products/services and upsell where appropriate.
• Operate company vehicle safely.
• Other duties as assigned.

Skills

Customer Service

Communication

Basic Computer Skills

Aptitude to learn

Problem solving

Time Management

Teamwork

Working alone

Education

High school diploma or equivalent

Tools

Ladder

Hand Tools

Power Tools

Job description

Astound is seeking a Broadband Technician II in Massachusetts to perform residential installs and disconnects, verify RF and signal levels meet specifications, and provide a positive customer experience.

You will maintain productive routes, communicate with leadership, educate customers on products, and operate a company vehicle safely. The role offers a comprehensive benefits package and opportunities for bonuses.