On-Site Branch Member Services Associate

ACS Auto Club Services, Inc.; Lockport (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness plans

Prescription drug coverage

Dental and vision benefits

Employee Assistance Program

401(k) plan with company match

HSA and FSA options

PTO and holidays

Tuition assistance

AAA membership benefits

Adoption assistance

Job summary

The Auto Club Group in Lockport, IL is hiring a Branch Customer Service Representative to greet members, promote products, and support sales targets. This on-site role requires dedication to customer care and accurate handling of transactions.

Hours are Monday–Friday 8:30 AM–5:30 PM with rotating Saturday 9:00 AM–1:00 PM and some Sundays. The position offers a competitive hourly wage and performance incentives.

Qualifications

• High School Diploma or equivalent.

Responsibilities

• Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
• Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
• Respond to member inquiries, help resolve complaints, and refer complex questions to senior staff when appropriate.
• Process payments for policies and products while balancing the cash drawer.
• Provide administrative support to travel and insurance sales staff during peak periods and assist branch goals.

Skills

People-First Service Mindset

Communication & Teamwork

Accuracy & Detail

Adaptability & Pace

Education

High School Diploma

Job description

The Auto Club Group in Lockport, IL is hiring a Branch Customer Service Representative to greet members, promote products, and support sales targets. This on-site role requires dedication to customer care and accurate handling of transactions.

Hours are Monday–Friday 8:30 AM–5:30 PM with rotating Saturday 9:00 AM–1:00 PM and some Sundays. The position offers a competitive hourly wage and performance incentives.