Branch Travel & Banking Customer Advocate

3M HEALTHCARE; Lansing (MI); On-site; USD 23,419 - 26,174; Full time

Job summary

The Auto Club Group is seeking a Branch Customer Service Representative to work in-branch, delivering exceptional member service, handling transactions, and promoting travel and insurance products. The role requires greeting customers, answering questions, and resolving issues on-site.

The position is full-time, in-office, with hours including holidays and weekends. A high school diploma and strong computer skills are required to support daily operations and member needs.

Qualifications

• Providing customer focused service and timely solutions to problems.
• Proficiency with Microsoft Office applications.
• Taking personal responsibility in seeking solutions to problems.
• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals.

Responsibilities

• Provide sales and support services to members including greeting, servicing, and selling membership, travel products and some banking products.
• Generate leads, update members on travel and insurance specials, and provide travel information.
• Respond to customer inquiries and refer to senior staff or agent when appropriate.
• Provide cashiering services including processing payments for insurance policies and travel tickets; balance cash drawer.

Skills

Customer service

Communication

Teamwork

Problem solving

Multi-tasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The Auto Club Group is seeking a Branch Customer Service Representative to work in-branch, delivering exceptional member service, handling transactions, and promoting travel and insurance products. The role requires greeting customers, answering questions, and resolving issues on-site.

The position is full-time, in-office, with hours including holidays and weekends. A high school diploma and strong computer skills are required to support daily operations and member needs.