Member Services & Sales Specialist (Branch)

Aaa-the-Auto-Club-Grou; Lockport (IL); On-site; USD 26,000 - 29,000; Full time

Job summary

The Auto Club Group in Lockport, IL is hiring a Branch Customer Service Representative who will greet members, promote memberships and travel products, and support insurance and banking offerings. You will handle inquiries, resolve issues, process payments, and assist with peak periods.

This in-office role offers competitive hourly pay and benefits, with opportunities for growth and long-term career development.

Qualifications

• Experience in a customer-focused environment.
• Strong problem-solving and ownership mindset.
• Proficiency with Microsoft Office and workplace tech.
• Able to multitask and prioritize in a fast-paced setting.

Responsibilities

• Greet, service, and support members by promoting and selling membership and travel products.
• Generate leads and promotions for insurance and travel products.
• Respond to member inquiries and resolve complaints; refer complex issues when needed.
• Process payments for policies, travel products, tickets, and remittance/deposits.
• Provide administrative support to sales staff during peak periods and assist branch goals.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Organization

Teamwork

Education

High School Diploma or equivalent

Job description

The Auto Club Group in Lockport, IL is hiring a Branch Customer Service Representative who will greet members, promote memberships and travel products, and support insurance and banking offerings. You will handle inquiries, resolve issues, process payments, and assist with peak periods.

This in-office role offers competitive hourly pay and benefits, with opportunities for growth and long-term career development.