Branch Customer Service & Sales Specialist

ACS Auto Club Services, Inc.; North Riverside (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Health insurance

401(k) retirement

Bonus potential

Job summary

The Auto Club Group (ACG) is hiring a Branch Customer Service Representative in North Riverside, IL. You will greet members, promote membership and travel products, and drive satisfaction and sales in an in-office, fast-paced environment.

You will handle payments, resolve inquiries, and support a busy branch team while maintaining a professional, customer-first approach. Expect a Monday–Friday schedule with rotating Saturdays, PTO, and career growth opportunities.

Qualifications

• High School Diploma or equivalent.
• Customer experience in a customer-focused environment.
• Problem solving and ownership mentality.
• Comfort with Microsoft Office and learning workplace tech.

Responsibilities

• Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
• Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
• Respond to member inquiries, help resolve complaints, and refer complex questions to senior staff or management when appropriate.
• Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.
• Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.
• Perform other duties as assigned.

Skills

Customer service

Problem solving

Digital confidence

Organization & prioritization

Communication & teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The Auto Club Group (ACG) is hiring a Branch Customer Service Representative in North Riverside, IL. You will greet members, promote membership and travel products, and drive satisfaction and sales in an in-office, fast-paced environment.

You will handle payments, resolve inquiries, and support a busy branch team while maintaining a professional, customer-first approach. Expect a Monday–Friday schedule with rotating Saturdays, PTO, and career growth opportunities.