On‑Site Banking Customer Service Specialist | Growth & Benefits

City National Bank; Nicholasville (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in Nicholasville, KY seeks a Customer Service Representative to join our on-site team. You will be the frontline contact for customers, handling inquiries, processing transactions, and guiding clients through banking products with accuracy and professionalism.

We offer competitive compensation, health insurance, retirement plans, and paid vacation, along with training and clear career paths.

Qualifications

• High school diploma or equivalent required; college degree is a plus.
• Previous customer service experience in banking or financial institutions is advantageous.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank professionally.
• Identify and assess customer needs to recommend banking products and services.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers on self-service options and assist with online and mobile banking.
• Maintain accurate customer records in compliance with banking regulations.
• Collaborate with internal teams to address complex issues and ensure prompt resolution.]
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Skills

Customer service

Communication skills

Problem solving

Attention to detail

Proficient computer skills

Banking software familiarity

Adaptability

Professional demeanor

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank in Nicholasville, KY seeks a Customer Service Representative to join our on-site team. You will be the frontline contact for customers, handling inquiries, processing transactions, and guiding clients through banking products with accuracy and professionalism.

We offer competitive compensation, health insurance, retirement plans, and paid vacation, along with training and clear career paths.