On-Site Banking Customer Service Specialist

City National Bank; Mount Hope (WV); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative to join on-site in Mount Hope, WV. You will be the first point of contact, resolve inquiries, process transactions, and promote banking products with a focus on accuracy and customer satisfaction.

The role requires strong communication, problem-solving, and the ability to adapt in a fast-paced banking environment with a commitment to service excellence. Training and growth opportunities are provided.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in banking or financial services is a plus.
• Excellent verbal and written communication; strong attention to detail.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Serve as the first point of contact for customers in a professional manner.
• Identify needs and recommend banking products and services.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers on self-service options and assist with online banking inquiries.
• Maintain accurate customer records in compliance with banking regulations.
• Collaborate with internal teams to resolve complex issues promptly.

Skills

Customer service

Communication

Problem solving

Attention to detail

Banking software

Education

High school diploma

College degree preferred

Tools

Banking software

Job description

City National Bank is seeking a Customer Service Representative to join on-site in Mount Hope, WV. You will be the first point of contact, resolve inquiries, process transactions, and promote banking products with a focus on accuracy and customer satisfaction.

The role requires strong communication, problem-solving, and the ability to adapt in a fast-paced banking environment with a commitment to service excellence. Training and growth opportunities are provided.