Banking Customer Experience Specialist

City National Bank of West Virginia; Lewisburg (WV); On-site; USD 21,000 - 28,000; Full time

Job summary

City National Bank of West Virginia in Lewisburg, WV, seeks a Customer Service Representative to provide outstanding service at the on-site location. The role involves handling deposits, withdrawals, transfers, and promoting banking products.

You will be part of a team that emphasizes professional service, accuracy, and a positive customer experience, with strong training and growth opportunities within a supportive culture.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• - Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• - Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• - Identify and assess customers' needs to recommend appropriate banking products and services.
• - Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• - Educate customers on self-service options and assist with online and mobile banking inquiries.
• - Maintain accurate customer records and documentation in compliance with banking regulations.
• - Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication skills

Cash handling

Banking software

Education

High school diploma

Tools

Banking software

Job description

City National Bank of West Virginia in Lewisburg, WV, seeks a Customer Service Representative to provide outstanding service at the on-site location. The role involves handling deposits, withdrawals, transfers, and promoting banking products.

You will be part of a team that emphasizes professional service, accuracy, and a positive customer experience, with strong training and growth opportunities within a supportive culture.