Bank Customer Service Pro – On-Site Growth

City National Bank; Alderson (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in Alderson, WV is seeking a Customer Service Representative to join our on-site team. You will be the first contact for customers, delivering friendly and accurate assistance while guiding them through banking options.

The role emphasizes professional communication, regulatory compliance, and teamwork to resolve inquiries quickly. A high school diploma and customer service experience are preferred; familiarity with banking software is a plus.

Qualifications

• High school diploma or equivalent (college degree preferred).
• Previous customer service experience in banking/financial institutions is a plus.
• Excellent communication skills (verbal and written).
• Proficient computer skills; familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Customer rapport

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank in Alderson, WV is seeking a Customer Service Representative to join our on-site team. You will be the first contact for customers, delivering friendly and accurate assistance while guiding them through banking options.

The role emphasizes professional communication, regulatory compliance, and teamwork to resolve inquiries quickly. A high school diploma and customer service experience are preferred; familiarity with banking software is a plus.