On-Site Banking Support Specialist

City National Bank; Lewisburg (WV); Presencial; USD 19 000 - 28 000; Tempo integral

Resumo da oferta

City National Bank in Lewisburg, WV is hiring a Customer Service Representative to be the first point of contact for customers in a busy on-site role. You will handle inquiries, process routine transactions, and guide customers to convenient self-service options while upholding banking regulations.

The ideal candidate will have strong communication and problem-solving skills, a high school diploma (college degree preferred), and basic banking software experience.

Qualificações

• High school diploma or equivalent; college degree preferred.
• Experience in banking or financial institutions is a plus.
• Excellent verbal and written communication.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software.

Responsabilidades

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Conhecimentos

Customer service

Communication

Problem solving

Attention to detail

Banking software

Formação académica

High school diploma

College degree preferred

Descrição da oferta de emprego

City National Bank in Lewisburg, WV is hiring a Customer Service Representative to be the first point of contact for customers in a busy on-site role. You will handle inquiries, process routine transactions, and guide customers to convenient self-service options while upholding banking regulations.

The ideal candidate will have strong communication and problem-solving skills, a high school diploma (college degree preferred), and basic banking software experience.