Bank Customer Service Specialist: Growth & Training

City National Bank of West Virginia; Mount Hope (WV); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank of West Virginia is seeking a Customer Service Representative to deliver friendly, efficient service at the Mount Hope branch. You will handle inquiries, process transactions, and promote banking products while building trust with customers.

Join a team that values professional demeanor, accuracy, and a can-do attitude in a fast-paced environment and enjoy a benefits package including health insurance, retirement plans, and paid vacation.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Excellent communication

Problem solving

Attention to detail

Computer skills

Rapport building

Education

High school diploma or equivalent; college degree preferred

Tools

Banking software

Job description

City National Bank of West Virginia is seeking a Customer Service Representative to deliver friendly, efficient service at the Mount Hope branch. You will handle inquiries, process transactions, and promote banking products while building trust with customers.

Join a team that values professional demeanor, accuracy, and a can-do attitude in a fast-paced environment and enjoy a benefits package including health insurance, retirement plans, and paid vacation.