Bank CSR - On-Site, Growth & Benefits

City National Bank Of Wv; Mount Hope (WV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative to join our on-site team in Mount Hope, WV. You will be the first point of contact for customers, handling inquiries and guiding them through transactions and banking products.

The role emphasizes accuracy, compliance, and excellent communication. A high school diploma is required, with college education seen as a plus. Banking experience is beneficial, and the position offers full-time, on-site employment and competitive benefits.

Qualifications

• High school diploma or equivalent required. College degree preferred.
• Experience in banking or financial services is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank professionally.
• Identify and assess customers' needs to recommend banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Communication skills

Problem-solving

Attention to detail

Rapport building

Adaptability

Banking software

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank is seeking a Customer Service Representative to join our on-site team in Mount Hope, WV. You will be the first point of contact for customers, handling inquiries and guiding them through transactions and banking products.

The role emphasizes accuracy, compliance, and excellent communication. A high school diploma is required, with college education seen as a plus. Banking experience is beneficial, and the position offers full-time, on-site employment and competitive benefits.