Banking Customer Service Pro with Growth Path

City National Bank Of Wv; Dunbar (WV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Competitive pay

Job summary

City National Bank is seeking a Customer Service Representative to join our on-site team in Dunbar, WV. You will provide exceptional customer service, address inquiries, and process transactions accurately to support our customers.

You will identify customer needs, educate on self-service options, and collaborate with internal teams to resolve complex issues while ensuring compliance with banking regulations. A HS diploma is required, college degree preferred.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent communication and interpersonal skills.
• Ability to resolve issues and manage multiple inquiries.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank professionally.
• Identify customer needs to recommend banking products and services.
• Process transactions accurately including deposits, withdrawals, and transfers.
• Educate customers on self-service options and online/mobile banking.
• Maintain accurate customer records in compliance with regulations.
• Collaborate with internal teams to address complex issues.

Skills

Customer service

Communication

Problem solving

Attention to detail

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

CRM systems

Job description

City National Bank is seeking a Customer Service Representative to join our on-site team in Dunbar, WV. You will provide exceptional customer service, address inquiries, and process transactions accurately to support our customers.

You will identify customer needs, educate on self-service options, and collaborate with internal teams to resolve complex issues while ensuring compliance with banking regulations. A HS diploma is required, college degree preferred.