On-Site Banking Customer Care Specialist

City National Bank of West Virginia; Huntington (WV); On-site; USD 32,000 - 46,000; Full time

Job summary

City National Bank of West Virginia in Huntington, WV seeks a Customer Service Representative to deliver outstanding service, handle inquiries, and help customers navigate banking products and digital tools. The role emphasizes accuracy, regulatory compliance, and building trusted relationships with clients.

As an on-site team member, you’ll process transactions, educate customers on self-service options, and collaborate with colleagues to resolve complex issues while supporting a welcoming,

Qualifications

• Excellent customer service skills and a professional demeanor.
• Strong verbal and written communication abilities.
• Solid problem-solving skills with attention to detail.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Serve as the first point of contact for customers in a professional manner.
• Identify customer needs to recommend banking products and services.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers on self-service options and online banking.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to resolve complex issues.

Skills

Customer service

Communication

Problem solving

Attention to detail

Computer skills

Adaptability

Rapport building

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank of West Virginia in Huntington, WV seeks a Customer Service Representative to deliver outstanding service, handle inquiries, and help customers navigate banking products and digital tools. The role emphasizes accuracy, regulatory compliance, and building trusted relationships with clients.

As an on-site team member, you’ll process transactions, educate customers on self-service options, and collaborate with colleagues to resolve complex issues while supporting a welcoming,