Banking Customer Service Specialist | Growth & Training

City National Bank Of Wv; Clarksburg (WV); On-site; USD 21,000 - 30,000; Full time

Job summary

City National Bank in Clarksburg, West Virginia is hiring a Customer Service Representative to join our on-site team. As the first point of contact for customers, you will deliver friendly service, handle inquiries, and guide customers through banking products and online options.

You will process transactions accurately, maintain records in compliance with regulations, and collaborate with colleagues to resolve issues.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous customer service in banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Excellent communication

Customer service orientation

Problem-solving

Attention to detail

Banking software proficiency

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank in Clarksburg, West Virginia is hiring a Customer Service Representative to join our on-site team. As the first point of contact for customers, you will deliver friendly service, handle inquiries, and guide customers through banking products and online options.

You will process transactions accurately, maintain records in compliance with regulations, and collaborate with colleagues to resolve issues.