On-Site Bank Customer Experience Specialist

City National Bank of West Virginia; Kentucky; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank of West Virginia is seeking a Customer Service Representative for the South Shore location in KY. This on-site role supports customers, processes transactions, and promotes banking products with a focus on accuracy and courteous service.

You will work with a team to resolve inquiries, educate customers on online and mobile banking, and maintain records in compliance with regulations. A HS diploma and customer service experience in finance are preferred; strong communication

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication skills

Problem solving

Banking software

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank of West Virginia is seeking a Customer Service Representative for the South Shore location in KY. This on-site role supports customers, processes transactions, and promotes banking products with a focus on accuracy and courteous service.

You will work with a team to resolve inquiries, educate customers on online and mobile banking, and maintain records in compliance with regulations. A HS diploma and customer service experience in finance are preferred; strong communication