Banking Customer Service Specialist - Part-Time & Growth

City National Bank of West Virginia; Louisa (KY); Vor Ort; USD 21.000 - 28.000; Teilzeit

Zusammenfassung

City National Bank of West Virginia is seeking a Customer Service Representative to join our on-site team in Louisa, KY. This part-time role focuses on delivering exceptional customer service, handling inquiries, and guiding customers in banking products and self-service options.

You will process deposits, withdrawals, and transfers, maintain accurate records, and collaborate with internal teams to resolve issues while upholding banking regulations and standards.

Qualifikationen

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.

Aufgaben

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Kenntnisse

Excellent communication

Problem-solving abilities

Attention to detail

Proficient computer skills

Banking software familiarity

Ausbildung

High school diploma or equivalent

College degree preferred

Tools

Banking software

Jobbeschreibung

City National Bank of West Virginia is seeking a Customer Service Representative to join our on-site team in Louisa, KY. This part-time role focuses on delivering exceptional customer service, handling inquiries, and guiding customers in banking products and self-service options.

You will process deposits, withdrawals, and transfers, maintain accurate records, and collaborate with internal teams to resolve issues while upholding banking regulations and standards.