Banking Customer Experience Specialist

City National Bank; Vassar (KS); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative to join our on-site team in South Shore, KY. You will be the first point of contact for customers, resolve inquiries, process routine banking transactions, and guide clients through self-service options.

We value clear communication, attention to detail, and a professional demeanor. A high school diploma is required, with college degree preferred, and prior banking or customer service experience is a plus.

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Prior banking or customer service experience a plus.
• Excellent communication skills.
• Strong problem-solving and attention to detail.
• Proficient computer skills and familiarity with banking systems.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service skills

Excellent communication

Problem-solving

Attention to detail

Adaptability

Professional demeanor

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software familiarity

Job description

City National Bank is seeking a Customer Service Representative to join our on-site team in South Shore, KY. You will be the first point of contact for customers, resolve inquiries, process routine banking transactions, and guide clients through self-service options.

We value clear communication, attention to detail, and a professional demeanor. A high school diploma is required, with college degree preferred, and prior banking or customer service experience is a plus.