On-Site Banking CSR - Growth & Benefits

City National Bank Of Wv; Kentucky; Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement plans

Paid vacation

Zusammenfassung

City National Bank is seeking a Customer Service Representative in South Shore, KY, on-site. You will handle inquiries, process banking transactions, and guide customers to self-service options with a friendly, professional approach.

Ideal candidates bring strong communication and problem-solving skills, plus familiarity with banking software. Join a team that values excellence, training, and a supportive culture with competitive benefits.

Qualifikationen

• High school diploma or equivalent required; college degree preferred.
• Experience in customer service within banking or finance is a plus.
• Strong communication and problem-solving abilities are essential.
• Proficient with banking software and general computer skills.
• Ability to work in a fast-paced environment and adapt to priorities.

Aufgaben

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Be the first point of contact for customers with a professional, helpful demeanor.
• Identify customer needs and recommend appropriate banking products and services.
• Process deposits, withdrawals, and transfers accurately and efficiently.
• Educate customers on self-service options and assist with online/mobile banking.
• Maintain accurate customer records in compliance with regulations.
• Collaborate with internal teams to resolve complex issues promptly.

Kenntnisse

Communication skills

Problem-solving

Attention to detail

Rapport building

Adaptability

Computer proficiency

Ausbildung

High school diploma or equivalent

College degree preferred

Tools

Banking software

Online banking platforms

Jobbeschreibung

City National Bank is seeking a Customer Service Representative in South Shore, KY, on-site. You will handle inquiries, process banking transactions, and guide customers to self-service options with a friendly, professional approach.

Ideal candidates bring strong communication and problem-solving skills, plus familiarity with banking software. Join a team that values excellence, training, and a supportive culture with competitive benefits.