Banking Customer Service Specialist - On-Site, Growth & Benefits

City National Bank; Huntington (VA); On-site; USD 28,000 - 38,000; Full time

Job summary

City National Bank on-site in Huntington, WV, is seeking a Customer Service Representative to greet customers, answer questions, and resolve issues with professionalism and care.

You will process deposits, withdrawals, transfers, and other transactions while educating customers on self-service options and online banking. The role requires accurate record-keeping, compliance with banking regulations, and collaboration with internal teams to ensure prompt resolutions and excellent service.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication skills

Attention to detail

Problem-solving

Computer skills

Banking software

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank on-site in Huntington, WV, is seeking a Customer Service Representative to greet customers, answer questions, and resolve issues with professionalism and care.

You will process deposits, withdrawals, transfers, and other transactions while educating customers on self-service options and online banking. The role requires accurate record-keeping, compliance with banking regulations, and collaboration with internal teams to ensure prompt resolutions and excellent service.