On-Site B2B Order Entry & Customer Care (Part-Time)

New Generation Wellness; Colorado Springs (CO); On-site; USD 28,000 - 31,000; Part time

Benefits offered by this job

Health insurance

Dental plans

Vision plan

Long-term disability

Life insurance

Indemnity insurance

401(k) with company match

Free and discounted supplement orders

10+ holidays a year

Job summary

New Generation Wellness, a fifth-generation family-owned dietary supplement manufacturer, is seeking a part-time, temporary Customer Service Representative to process orders and support the brands we make for.

You will enter orders by fax, EDI, email, and phone into our ERP, answer status inquiries, resolve shipping and billing issues, and call key accounts to promote products. On-site in Colorado Springs, Mondays and Tuesdays 7:30am-4:00pm.

Qualifications

• 2+ years in customer service, call center, sales desk or order entry, including outbound calls.
• Fast, accurate data entry including 10-key.
• Intermediate to advanced MS Office skills (Word, Excel, Outlook).
• Comfort calculating discounts, percentages, and pricing.

Responsibilities

• Enter customer orders received by fax, EDI, email, and phone in our ERP system.
• Answer questions on order status, inventory, and deliveries.
• Investigate and resolve order, shipping, and billing issues, including credits and exchanges.
• Make outbound calls to key accounts and promote products.

Skills

Customer service experience

Data entry

Communication skills

Upset-customer handling

Education

High school diploma / GED

Associate or bachelor preferred

Tools

MS Office Suite

Word

Excel

Outlook

Job description

New Generation Wellness, a fifth-generation family-owned dietary supplement manufacturer, is seeking a part-time, temporary Customer Service Representative to process orders and support the brands we make for.

You will enter orders by fax, EDI, email, and phone into our ERP, answer status inquiries, resolve shipping and billing issues, and call key accounts to promote products. On-site in Colorado Springs, Mondays and Tuesdays 7:30am-4:00pm.