Customer Service Representative

New Generation Wellness; Stratton Meadows (CO); In loco; USD 28.000 - 30.000; Part-time

Vantaggi offerti da questo lavoro

Health insurance plans

Dental plan

Vision plan

Long-term disability

Life insurance

401(k) with company match

Employee product orders benefit

Descrizione del lavoro

New Generation Wellness, a century-old family-owned dietary supplement manufacturer, is hiring a part-time, temporary Customer Service Representative for B2B order entry. This on-site role in Colorado Springs requires 2+ years in customer service, strong data-entry skills, and proficiency in MS Office.

Daily tasks include processing orders via fax/EDI/email/phone, answering status questions, and resolving shipping/billing issues.

Competenze

• 2+ years in customer service, call center, sales desk, or order entry, including outbound calls.
• Fast, accurate data entry (10-key).
• Intermediate to advanced MS Office (Word, Excel, Outlook).
• Comfort calculating discounts, percentages, and pricing.
• Calm, courteous approach with upset customers.
• ERP or EDI experience preferred; B2B manufacturing or distribution experience preferred.

Mansioni

• Enter customer orders from fax, EDI, email, and phone into ERP accurately.
• Answer questions on order status, inventory, and deliveries.
• Investigate and resolve order, shipping, and billing issues; process credits/exchanges.
• Make outbound calls to key accounts and promote products.
• Review open-order and back-order reports; inform customers and internal teams.

Conoscenze

Data entry

MS Office

Customer service

Outbound calls

Pricing calculations

10-key data entry

ERP/EDI

Formazione

High school diploma or GED

Associate's or Bachelor's degree preferred

Strumenti

ERP system

EDI

Descrizione del lavoro

Customer Service Representative – B2B Order Entry (Part-Time, Temporary)New Generation Wellness is a fifth-generation, family-owned dietary supplement manufacturer celebrating 100 years in business. We're GMP-registered with NSF and UL and certified Kosher and Halal. We’re hiring a part-time, temporary Customer Service Representative to process orders and take care of the brands we make products for.Schedule: Mondays and Tuesdays 7:30am-4:00pmOn-Site at our Colorado Springs locationWhat You’ll Do:Enter customer orders received by fax, EDI, email, and phone accurately in our ERP systemAnswer customer questions on order status, inventory, and deliveriesInvestigate and resolve order, shipping, and billing issues, including credits and exchangesMake outbound calls to key accounts and promote new or improved productsReview open-order and back-order reports and keep customers and internal teams informedWhat You Bring:2+ years of applicable customer service, call center, sales desk, inside sales, or order entry experience, including outbound callsFast, accurate data entry, including 10-keyIntermediate to advanced Microsoft Office skills (Word, Excel, Outlook)Comfort calculating discounts, percentages, and pricingA calm, courteous approach with upset customersERP or EDI experience preferred; B2B manufacturing or distribution experience preferredEducation / Certifications:High school diploma or GED requiredWhy Work at NGW:If you take pride in getting every order right and enhancing the experience of each customer who calls, you are a perfect fit for this role. You’ll be the voice brands nationwide hear when they work with us, and the person who makes sure what they ordered is exactly what is sent into production.You’ll learn the business from the inside at a company that has been around for a century and is built to last, working onsite with our team in Colorado Springs. The role also has a career path into a full-time Customer Service Representative position.Pay and Benefits:$20.44–$22.50 per hourThree affordable group health insurance plans to choose fromTwo dental plans, plus visionLong-term disability (LTD) insurancePaid life insurance and voluntary life insuranceIndemnity insurance401(k) with company matchFree and discounted supplement orders10+ holidays a year and competitive time offNew Generation Wellness is an Equal Opportunity Employer.High school diploma or GED, Associates or bachelors degree PreferredThree (3) plus years experience in customer service, call center, sales desk and order taking experience.Must be able to learn product features and respond to questions.Ability to read and comprehend instructions, correspondence, and memos.Ability to compose correspondence, effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Intermediate to advanced level with MS Office (Word, Excel and Outlook)Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.Strong Customer Service Skills, ability to project a positive demeanor and overcome negativity during phone conversations.