Customer Service Rep - Custom Craft Works

Performance Health Supply,LLC; Springfield (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

Pivotal Health Solutions is seeking a Customer Service Rep to join our team in Springfield, OR. The role supports customers by answering questions, processing orders, and providing product information. You will handle multiple channels including phone, email, and Shopify-based orders.

Primary duties include order entry, morning paperwork, and sales support, with opportunities for bonuses. The position requires 1–3 years in customer service and proficiency with MS Office and CRM systems.

Qualifications

• High school diploma or equivalent.
• 1–3 years experience in a customer service role.
• Strong data entry and computer skills.
• Excellent written and verbal communication.

Responsibilities

• Handle incoming customer calls and inquiries.
• Enter orders for products via Shopify, Vendornet, fax, and email.
• Perform morning paperwork and correct prior day mistakes.
• Support sales with quotes and order entry.
• Enter PHS Medical orders and send EPD PO's to WTN after proofing.
• Maintain HubSpot CRM and update website inventory visibility.
• Provide order updates, tracking info, and resolve payment issues.
• Assist with filing and organize order documentation.

Skills

Customer service

Data entry

MS Office

Communication

Typing speed

Education

High school diploma

Tools

Shopify

Vendornet

HubSpot CRM

MS Office

Job description

Customer Service Rep - Custom Craft Works

Full Time 40 Indv. Contributor Springfield, OR, US

12 days ago Requisition ID: 3224

Pivotal Health Solutions is seeking a Customer Service Rep to join our team. Customer service representatives (CSRs) are the first line of defense for customers and clients, helping with questions, and providing information about products and services. They also take orders, modifications, and elevate complaints.

• Phone Support: Handle incoming customer calls, answer inquiries, and resolve issues.
• Order Entry: Accurately enter orders for Massage and Athletic Edge products via Shopify, Vendornet, fax, and email.
• Morning Paperwork: Correct mistakes from previous day.
• Sales Support: Assist sales team with quotes, questions, and order entry.
• PHS Orders: Enter PHS Medical orders and send EPD PO's to WTN after proofing.
• System Management: Maintain HubSpot CRM and update CCW Website inventory visibility.
• Customer Follow-Up: Provide order updates, tracking info, and address payment issues.
• Filing: Assist with filing and organizing order documentation.
• Performs other duties as assigned

Job Qualifications

• High school diploma or equivalent
• 1-3 years experience in a customer service role
• Ability to quickly grasp new concepts and technology
• Excellent computer and data entry skills - including proficiency with MS Office (Word & Excel) and Internet usage
• Excellent written and oral communications skills
• Pivotal Health Solutions offers a complete benefits package including 401K, paid time off, paid holidays and healthcare benefits
• This is a full-time position with a competitive hourly pay and the opportunity to earn bonus, plus benefits.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.