On-Site AV Technician - Hospitality Events

Hargrove, Inc.; Tampa (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Encore Global in Tampa, FL is seeking a Technician to operate and support basic audiovisual systems in a hospitality setting. The role reports to an Operations Manager or Director of Event Technology, ensuring complete client satisfaction.

The position requires at least a high school diploma and likely 1 year of customer service or AV experience, with a valid driver's license. On-site, full-time, with potential overtime and incentives.

Qualifications

• High School Diploma required. Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• A valid driver’s license required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Skills

Customer service

Hospitality

AV experience

Technical troubleshooting

Education

High School Diploma

Associate’s degree

Tools

Navigator

Job description

Encore Global in Tampa, FL is seeking a Technician to operate and support basic audiovisual systems in a hospitality setting. The role reports to an Operations Manager or Director of Event Technology, ensuring complete client satisfaction.

The position requires at least a high school diploma and likely 1 year of customer service or AV experience, with a valid driver's license. On-site, full-time, with potential overtime and incentives.