On-Site AV Technician for Hospitality Events

Encore Global; Des Moines (IA); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Encore Global in Des Moines, IA seeks a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. You will perform on-site setup, operation, and breakdown, and work closely with hotel staff and guests to make sure all equipment functions correctly.

You will troubleshoot technical issues, manage paperwork and orders in Navigator, and assist with invoices.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required; DOT requirements may apply.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment.
• Meet with guests on site to ensure needs are met and equipment works.
• Troubleshoot equipment and software issues.
• Complete order entries in Navigator and interact with clients for invoicing.
• Coordinate with hotel staff and outside vendors for equipment.
• Utilize floor up-selling techniques to increase revenue.
• Adhere to Encore processes and complete required paperwork.

Skills

Customer service

Hospitality

Communication

Teamwork

Education

High School Diploma

Associate's degree preferred

Tools

Navigator

Job description

Encore Global in Des Moines, IA seeks a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. You will perform on-site setup, operation, and breakdown, and work closely with hotel staff and guests to make sure all equipment functions correctly.

You will troubleshoot technical issues, manage paperwork and orders in Navigator, and assist with invoices.