On-Site Event AV Technician (Hospitality)

Encore Global; Napa (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Encore Global is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment. You will ensure successful events, meet guests on site, and maintain strong client relationships.

The role emphasizes troubleshooting, equipment knowledge, and accurate paperwork in Navigator, with opportunities for up-selling and coordinating with vendors. A high school diploma is required; some AV experience is preferred.

Qualifications

• Minimum high school education; associate degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members who may operate company vehicles.
• Possibility of DOT requirements depending on location.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment in a hospitality environment.
• Provide exceptional customer service; meet with guests on site to ensure needs are met and equipment works.
• Troubleshoot basic equipment and software issues; handle equipment challenges promptly and professionally.
• Complete systems entry and paperwork; coordinate with staff and vendors for equipment.
• Use floor plans/sheets to determine equipment and schedule; up-sell when appropriate; assist with invoicing and order entries in Navigator.

Skills

Hospitality

Customer service

Communication

Problem solving

Teamwork

Time management

Upselling

Tech-savvy

Education

High School Diploma

Associate’s degree preferred

Tools

Navigator

Job description

Encore Global is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment. You will ensure successful events, meet guests on site, and maintain strong client relationships.

The role emphasizes troubleshooting, equipment knowledge, and accurate paperwork in Navigator, with opportunities for up-selling and coordinating with vendors. A high school diploma is required; some AV experience is preferred.