On-Site Appliance Repair Technician — Mobile AL

LG Electronics USA; Huntsville (AL); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Generous PTO

Performance incentives

Mental health resources

Parental leave support

Job summary

LG Electronics is seeking a Field Service Technician (DMST) to join our Customer Service team in the Mobile, AL metro area. You will travel to customers’ locations to perform maintenance and repairs on LG equipment, using PPE, and our diagnostic tools to ensure top product performance.

The role requires at least one year in a technical role, appliance repair experience, ability to troubleshoot and document issues, and a valid driver’s license.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver's license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Tech experience

Appliance repair

Troubleshooting

Diagnostics tools

Driver's license

EPA certification

Physical ability

Tools

Diagnostic equipment

Job description

LG Electronics is seeking a Field Service Technician (DMST) to join our Customer Service team in the Mobile, AL metro area. You will travel to customers’ locations to perform maintenance and repairs on LG equipment, using PPE, and our diagnostic tools to ensure top product performance.

The role requires at least one year in a technical role, appliance repair experience, ability to troubleshoot and document issues, and a valid driver’s license.