Field Service Technician: Appliance & Electronics Repair

LG Electronics North America; Alabama; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with employer matching

Paid time off

Job summary

LG Electronics North America is seeking a Field Service Technician (DMST) to service the Mobile, AL metro area. The role involves traveling to customer homes to repair LG appliances and electronics, maintaining inventory, and handling admin duties related to each service call.

The candidate will diagnose issues, perform repairs, document findings, and ensure high customer satisfaction while meeting safety and company standards. Physical tasks include lifting up to 50 pounds and using PPE.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Appliance repair

Major appliance repair

Diagnostic tools

Driver's license

EPA Certification

Physical stamina

Tools

Diagnostic tools

Job description

LG Electronics North America is seeking a Field Service Technician (DMST) to service the Mobile, AL metro area. The role involves traveling to customer homes to repair LG appliances and electronics, maintaining inventory, and handling admin duties related to each service call.

The candidate will diagnose issues, perform repairs, document findings, and ensure high customer satisfaction while meeting safety and company standards. Physical tasks include lifting up to 50 pounds and using PPE.