Field Service Technician: On-Site Appliance & Tech Repair

LG Electronics; Maryland; On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off

Job summary

LG Electronics is seeking a Field Service Technician (DMST) to cover the Baltimore, MD metro area. You will diagnose and repair LG products, travel to customers' homes, and maintain high service standards while documenting work and ordering parts as needed.

You will operate with safety protocols, using provided PPE and tools, and you will contribute to achieving customer satisfaction and efficiency metrics across a growing service team.

Qualifications

• 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

1 year experience

Appliance repair

EPA Certification

Job description

LG Electronics is seeking a Field Service Technician (DMST) to cover the Baltimore, MD metro area. You will diagnose and repair LG products, travel to customers' homes, and maintain high service standards while documenting work and ordering parts as needed.

You will operate with safety protocols, using provided PPE and tools, and you will contribute to achieving customer satisfaction and efficiency metrics across a growing service team.