On-Site Appliance Repair Pro

LG Electronics North America; New Jersey; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

No-cost medical, dental, vision and Rx

401(k) with company match

Generous Paid Time Off

Short-Term Incentives

Mental health resources

Parental leave

Life and Disability Insurance

Job summary

LG Electronics North America is seeking a Field Service Technician (DMST) in the Newark, NJ metro area. You will travel to customers' locations to service LG equipment, perform diagnostics, and complete repairs with safety as a priority.

Role requires lifting up to 50 pounds, valid driver’s license, and EPA certification eligibility. Excellent problem-solving and documentation skills are essential, with performance metrics guiding success.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver's license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Driver's license

Troubleshooting

Electrical & electronics

Education

EPA Certification

Tools

Diagnostic tools

Job description

LG Electronics North America is seeking a Field Service Technician (DMST) in the Newark, NJ metro area. You will travel to customers' locations to service LG equipment, perform diagnostics, and complete repairs with safety as a priority.

Role requires lifting up to 50 pounds, valid driver’s license, and EPA certification eligibility. Excellent problem-solving and documentation skills are essential, with performance metrics guiding success.