Field Service Technician: Appliance Repair On-Site

LG Electronics USA; Omaha (NE); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

No-cost premiums for health benefits

401(k) with company matching

Paid Time Off

Short-Term Incentives

Mental health resources

Parental leave

Life and Disability Insurance

Job summary

LG Electronics USA is seeking a Field Service Technician (DMST) to cover the Omaha metro area and surrounding communities. The role involves traveling to customer locations to diagnose and repair LG equipment, using PPE and LG-provided tools to ensure high-quality service.

The ideal candidate has 1+ year in a technical role, appliance repair experience, and the ability to obtain EPA certification. Valid driver's license and physical capability are required.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical experience

Appliance repair experience

Diagnostic tool usage

Tools

Diagnostic test equipment

General tools

Job description

LG Electronics USA is seeking a Field Service Technician (DMST) to cover the Omaha metro area and surrounding communities. The role involves traveling to customer locations to diagnose and repair LG equipment, using PPE and LG-provided tools to ensure high-quality service.

The ideal candidate has 1+ year in a technical role, appliance repair experience, and the ability to obtain EPA certification. Valid driver's license and physical capability are required.