On-Site Appliance & Electronics Field Technician

LG Electronics USA; Jacksonville (FL); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health benefits for you and dependents

401(k) with company match

Paid time off

Job summary

LG Electronics in the Panama City, FL metro area is seeking a Field Service Technician to diagnose and repair major appliances, TVs, and A/C units at customers' homes. You will travel to customer locations, manage inventory, and perform administrative tasks daily with a strong emphasis on safety and customer satisfaction.

Responsibilities include using PPE, diagnosing issues, repairing or replacing parts, documenting findings, and pre-screening next-day calls.

Qualifications

• Minimum 1 year of technical field service experience.
• Experience repairing major appliances including refrigeration.
• Ability to troubleshoot, diagnose, and document issues.
• Valid driver’s license in good standing.
• Ability to obtain EPA certification.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Troubleshooting

Field service experience

Vehicle maintenance

Education

EPA Certification (preferred)

Tools

Diagnostic tools

Tools proficiency

Job description

LG Electronics in the Panama City, FL metro area is seeking a Field Service Technician to diagnose and repair major appliances, TVs, and A/C units at customers' homes. You will travel to customer locations, manage inventory, and perform administrative tasks daily with a strong emphasis on safety and customer satisfaction.

Responsibilities include using PPE, diagnosing issues, repairing or replacing parts, documenting findings, and pre-screening next-day calls.