On-Site Appliance Repair Technician

LG Electronics Customer Service (LGEAI); Kentucky; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) plan

Paid time off

Job summary

LG Electronics Customer Service (LGEAI) is seeking a Field Service Technician to service appliances in the Louisville, KY area. You will diagnose, repair and maintain LG products in customers' homes, traveling to assigned locations as needed.

The role requires strong technical skills, the ability to troubleshoot and document findings, and a commitment to safety and quality. Comprehensive benefits and a supportive team are offered.

Qualifications

• Minimum 1 year experience in a technical role (Field Service preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Ability to obtain appropriate EPA Certification.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment.
• Proper use of PPE, vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical troubleshooting

Abiltity to read schematics

Customer service

Valid driver's license

Education

EPA Certification

Tools

Diagnostic testing equipment

General tools

Job description

LG Electronics Customer Service (LGEAI) is seeking a Field Service Technician to service appliances in the Louisville, KY area. You will diagnose, repair and maintain LG products in customers' homes, traveling to assigned locations as needed.

The role requires strong technical skills, the ability to troubleshoot and document findings, and a commitment to safety and quality. Comprehensive benefits and a supportive team are offered.