Field Service Technician - Appliances & Electronics Repair

LG Electronics USA; Bellevue (WA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

401(k) with employer match

Paid time off

Job summary

LG Electronics USA is seeking a Field Service Technician to join our Customer Service team in the Bremerton, WA area. You will be responsible for delivering an exceptional customer experience while servicing LG products in customers' homes.

You will diagnose and repair major appliances, TVs and A/C units, manage inventory, and complete daily administrative tasks. Travel locally and work with a professional, safety-conscious mindset.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver's license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical experience

Appliance repair

Tools/Diagnostics

EPA Certification eligible

Driver's License

Tools

Diagnostic tools

Repair tools

Job description

LG Electronics USA is seeking a Field Service Technician to join our Customer Service team in the Bremerton, WA area. You will be responsible for delivering an exceptional customer experience while servicing LG products in customers' homes.

You will diagnose and repair major appliances, TVs and A/C units, manage inventory, and complete daily administrative tasks. Travel locally and work with a professional, safety-conscious mindset.