Home Appliance Field Technician — Travel & On‑Site Repair

LG Electronics; Florida; On-site; USD 50,000 - 59,000; Full time

Benefits offered by this job

No-cost medical benefits

401(k) retirement plan

Paid time off

Performance incentives

Mental health resources

Parental leave

Group life and disability insurance

Job summary

LG Electronics is hiring a Field Service Technician to join the Customer Service team in the Panama City, FL metro area. You will travel to customer sites, diagnose and repair LG appliances and electronics, and manage necessary paperwork.

You will use PPE, diagnose issues, and aim to meet metrics like customer satisfaction and first-time fix rates, while upholding LG’s standards of service and integrity.

Qualifications

• 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to troubleshoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Troubleshooting

Diagnostic tools

Physical stamina

Tools

Tools & test equipment

PPE usage

Job description

LG Electronics is hiring a Field Service Technician to join the Customer Service team in the Panama City, FL metro area. You will travel to customer sites, diagnose and repair LG appliances and electronics, and manage necessary paperwork.

You will use PPE, diagnose issues, and aim to meet metrics like customer satisfaction and first-time fix rates, while upholding LG’s standards of service and integrity.