On-Site App Support Technician — Phoenix, Remote Monitoring

Pacific Office Automation; Phoenix (AZ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) with company match

PTO, vacation, and sick leave

FSA option

Job summary

Pacific Office Automation in Phoenix, AZ is seeking an Application Support Technician to install, support, and troubleshoot managed print services software (Remote Monitoring Services) for both internal teams and external clients.

The ideal candidate is technically minded, customer focused, and comfortable working independently or as part of a team. You will provide timely support via phone, email, and ticketing, document steps in the CRM, and collaborate with development on system improvements.

Qualifications

• Strong communication and customer service skills.
• Basic knowledge of networking and database concepts.
• Proficiency in Microsoft Windows and MS Office (Outlook, Word, Excel).
• Ability to work independently and in a team environment.

Responsibilities

• Install, configure, and maintain remote monitoring software for clients.
• Troubleshoot software and connectivity issues for internal and external users.
• Provide timely support via phone, email, and ticketing system.

Skills

Communication

Customer service

Troubleshooting

Networking basics

Windows/MS Office

Education

Associate’s degree or higher

Tools

SQL experience

Windows Server

Job description

Pacific Office Automation in Phoenix, AZ is seeking an Application Support Technician to install, support, and troubleshoot managed print services software (Remote Monitoring Services) for both internal teams and external clients.

The ideal candidate is technically minded, customer focused, and comfortable working independently or as part of a team. You will provide timely support via phone, email, and ticketing, document steps in the CRM, and collaborate with development on system improvements.