On-Site Application Support Technician

Pacific Office Automation Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

PTO, vacation, and sick leave

FSA option

Job summary

Pacific Office Automation in Phoenix, AZ is seeking an Application Support Technician to install, support, and troubleshoot managed print services software for internal teams and external clients. The ideal candidate is technically minded, customer-focused, able to work independently or as part of a team, with at least an Associate degree and 1+ year of help desk or customer service experience.

POA offers a collaborative environment with training, growth opportunities, and benefits including

Qualifications

• Associate’s degree or higher and 1+ year of customer service experience.
• 1–2 years of help desk or technical support experience.
• Strong communication and customer service skills.
• Basic knowledge of networking and database concepts.
• Proficiency in Microsoft Windows and MS Office.
• Strong organization, attention to detail, and problem-solving skills.
• Ability to work independently and in a team environment.
• Preferred: Microsoft SQL experience.

Responsibilities

• Install, configure, and maintain remote monitoring software for clients
• Troubleshoot software and connectivity issues for internal and external users
• Provide timely support via phone, email, and ticketing system
• Document troubleshooting steps and resolutions in CRM
• Collaborate with development teams on system improvements
• Perform routine system maintenance and monitoring
• Complete MPS Monitor training within 30 days
• Work toward team goals, KPIs, and technical certifications

Skills

Customer service

Communication

Networking basics

Problem-solving

Teamwork

Education

Associate degree or higher

Tools

Microsoft Windows

Microsoft Office

Job description

Career Opportunities with Pacific Office Automation

Careers At Pacific Office Automation

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Pay: $19–$21/hour (DOE)
Location: Phoenix, AZ

About Pacific Office Automation

Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the United States. Since 1976, we’ve grown to over 40 branches across 11 western states and built strong partnerships with leading manufacturers like Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.

We offer a collaborative, growth-focused environment with strong benefits, ongoing training, and long-term career opportunities. At POA, every voice matters, and we are committed to helping our employees succeed.

Position Overview

We are seeking a Application Support Technician to join our Phoenix office. In this role, you will install, support, and troubleshoot managed print services software (Remote Monitoring Services) for both internal teams and external clients.

This position is ideal for someone who is technically inclined, customer-focused, and comfortable working both independently and as part of a team. This role provides direct assistance to external clients, contract administrators, and sales representatives. The ideal candidate is technically minded, proactive, customer focused, and able to work both independently and collaboratively within a team.

Key Responsibilities

Install, configure, and maintain remote monitoring software for clients

• Troubleshoot software and connectivity issues for internal and external users
• Provide timely support via phone, email, and ticketing system
• Document troubleshooting steps and resolutions in CRM
• Collaborate with development teams on system improvements
• Perform routine system maintenance and monitoring
• Complete MPS Monitor training within 30 days
• Work toward team goals, KPIs, and technical certifications

Qualifications

Associate’s degree or higher and 1+ year of customer service experience

• 1–2 years of help desk or technical support experience
• Strong communication and customer service skills
• Basic knowledge of networking and database concepts
• Proficiency in Microsoft Windows and MS Office (Outlook, Word, Excel)
• Strong organization, attention to detail, and problem-solving skills
• Ability to work independently and in a team environment

Preferred:

• Microsoft SQL experience

What We Offer

Career growth and advancement opportunities

• Collaborative, team-oriented environment
• Medical, dental, vision, and life insurance
• 401(k) with company match
• PTO, vacation, and sick leave
• FSA option

Equal Opportunity Employer

Pacific Office Automation is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration without regard to protected status.