On-Site Account Operations Specialist II

Cox Enterprises; Dallas (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Seven paid holidays per year

Bereavement leave

Voting time off

Jury duty leave

Military leave

Parental leave

Job summary

Cox Automotive is seeking an Account Operations Specialist II to serve as the primary liaison for auction vendors and clients. You will engage with clients to understand requirements, upsell CAI products and services, and coordinate with auction personnel to ensure timely completion of work.

You will review vehicle lineups, support reconditioning processes, educate clients on products, and coordinate safety and compliance across operations. This role is on-site in a Cox location with day shifts.

Qualifications

• High School Diploma or GED and 3 years’ experience in a related field.
• Or the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;
• OR 5 years’ experience in a related field
• Safe drivers needed; valid driver’s license required.

Responsibilities

• Provide exceptional customer service and ensure client satisfaction.
• Review vehicles in sale lineup, locate missing vehicles, and coordinate readiness for sale.
• Perform basic client services like monitoring vehicle reconditioning and communicating with stakeholders.
• Educate clients on company products and services.
• Support senior peers in reviewing sales lineup and coordinating reconditioning services.
• Develop understanding of auction services concepts including condition reports and vehicle inspection.
• Basic knowledge of computers including Outlook and Excel.
• Adhere to safety procedures and participate in Safety Excellence activities.
• Perform other duties as assigned.

Skills

High school diploma/GED

3 years experience

Driver's license

Microsoft Office (Outlook, Excel)

Education

HS Diploma or GED

Any higher degree/certification

Tools

Microsoft Office

Job description

Cox Automotive is seeking an Account Operations Specialist II to serve as the primary liaison for auction vendors and clients. You will engage with clients to understand requirements, upsell CAI products and services, and coordinate with auction personnel to ensure timely completion of work.

You will review vehicle lineups, support reconditioning processes, educate clients on products, and coordinate safety and compliance across operations. This role is on-site in a Cox location with day shifts.