Account Manager, Client Success — On-site

AptaChem Consulting LLC; Schaumburg (IL); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity in Schaumburg, IL is seeking an Account Manager I to resolve client payroll and HR system challenges while maintaining strong client relationships. The role emphasizes technical expertise and customer service, with inbound/outbound interactions via phone, Zoom, and email.

The position is 100% in-office at our Schaumburg location, Monday to Friday, 9:00am–6:00pm CST. Starting pay is $27.00 per hour, with potential for growth and learning opportunities within a supportive team.

Qualifications

• Proficiency in Microsoft Office suite and business correspondence.
• Strong written communication skills and attention to detail.
• Self-starter capable of handling multiple projects concurrently.
• Essential: analytical thinking, problem-solving, time management and decision-making.

Responsibilities

• Issue resolution: troubleshoot and resolve client issues effectively.
• Client focus: champion clients' interests and provide clear resolutions.
• Timely solution delivery: meet client requirements and service metrics.
• Leverage resources: use available resources and document issues.
• Continued learning: complete trainings within deadlines.
• Dependability/Follow-up: multitask, respond promptly, track progress.
• Problem solve: use data and resources to resolve problems.
• Communication: maintain professional written and verbal updates.
• Guidance: advise on HR and Payroll best practices.

Skills

Analytical thinking

Problem-solving

Time management

Communication

Decision-making

Team player

Education

CPP, FPC, APA and/or SHRM-CP certifications

Tools

Microsoft Office

Job description

Paylocity in Schaumburg, IL is seeking an Account Manager I to resolve client payroll and HR system challenges while maintaining strong client relationships. The role emphasizes technical expertise and customer service, with inbound/outbound interactions via phone, Zoom, and email.

The position is 100% in-office at our Schaumburg location, Monday to Friday, 9:00am–6:00pm CST. Starting pay is $27.00 per hour, with potential for growth and learning opportunities within a supportive team.