Account Management Supervisor – Client Success Lead

Praxis, Inc.; Schaumburg (IL); On-site; USD 82,000 - 87,000; Full time

Job summary

Paylocity in Schaumburg, IL is seeking a Supervisor, Account Management (Lead Client Services) to guide a 6–10 person team and ensure top-tier client satisfaction. The role focuses on performance monitoring, coaching, and cross-team collaboration during on-site daily operations.

You will escalate issues, implement process improvements, and partner with clients and senior leadership to align HR and payroll best practices. Bachelor's degree required.

Qualifications

• Bachelor’s Degree required or equivalent with relevant experience.
• 2 years payroll, finance, or spend management with client services or support experience.
• Experience in escalations and at-risk client retention.
• Project Management experience.
• Proficient in SQL, MS Access or Excel; operations experience.

Responsibilities

• Lead a client services team of 6–10 Account Managers to meet service levels.
• Monitor performance with quantitative and qualitative metrics.
• Provide ongoing learning opportunities and coaching.
• Directly engage with clients on escalated issues.
• Coordinate workload and cross-team resources for maximum impact.
• Identify process improvements and optimize tools and processes.

Skills

Problem solving

Communication

Education

Bachelor’s Degree

Tools

SQL

MS Access

Excel

Job description

Paylocity in Schaumburg, IL is seeking a Supervisor, Account Management (Lead Client Services) to guide a 6–10 person team and ensure top-tier client satisfaction. The role focuses on performance monitoring, coaching, and cross-team collaboration during on-site daily operations.

You will escalate issues, implement process improvements, and partner with clients and senior leadership to align HR and payroll best practices. Bachelor's degree required.